Refund policy
Introduction
At Brotein, we strive to ensure that you are satisfied with every purchase. If for any reason you are not completely satisfied with your purchase, we offer returns and refunds in accordance with the terms outlined in this Refund Policy.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The product must be unused, unopened, and in the same condition that you received it.
- The product must be in its original packaging.
- The request for a refund must be made within 14 days of purchase.
- Proof of purchase (e.g., receipt or order confirmation) must be provided at the time of the refund request.
Please note that certain items are not eligible for refunds, including:
- Perishable goods (such as food or supplements) that have been opened.
- Gift cards and promotional items.
- Products on sale or purchased with a discount code, unless otherwise specified.
How to Request a Refund
To request a refund, please contact our customer service team at info@brotein.co.za with the following details:
- Your name and order number.
- A description of the product and the reason for the refund request.
- Proof of purchase (receipt or order confirmation).
Once we receive your request, we will review the details and inform you whether your refund has been approved or denied. If approved, you will receive instructions on how to return the product.
Return Shipping
You will be responsible for paying the costs of returning your item unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and the return shipment remains your responsibility until it reaches us.
Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
If you haven’t received your refund within 10 business days, first check with your bank or credit card provider. If you still have not received your refund, please contact us at info@brotein.co.za.
Damaged or Defective Products
If you receive a damaged or defective product, please notify us immediately at info@brotein.co.za. We will arrange for the product to be replaced or refunded, depending on the situation.
Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards.
- Promotional items.
- Perishable goods (such as food and supplements) once opened.
- Products on sale or purchased with a discount code, unless otherwise specified.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page. It is your responsibility to review this policy periodically.
Contact Us
If you have any questions about our refund policy, please contact us at:
BroteinEmail: info@brotein.co.za
