Brotein

Brotein ("we", "us") respects your privacy and is committed to protecting your personal information in line with South Africa's Protection of Personal Information Act (POPIA).

Information we collect

Order information: name, email, phone, and delivery address used to process and fulfil your orders.
Payment information: processed securely by Paystack. We never see or store your full card details.
Marketing: your email address if you subscribe to our newsletter (you can opt out at any time).
Usage data: basic analytics to understand how the site is used and improve it.
Campaign attribution: when you arrive from an ad or campaign link, we store the campaign parameters in a first-party cookie for up to 30 days so we can attribute an eventual order to the campaign that brought you here. This is never sold or used to track you across other sites.

How we use your information

To process orders, arrange delivery and provide customer support.
To send order confirmations and shipping updates.
To send marketing communications where you have opted in.
To detect, prevent and address fraud or technical issues.

Sharing your information

We share information only as needed to run the store, for example with our payment processor (Paystack), courier partners (The Courier Guy / PUDO) and our email provider (Resend). We do not sell your personal information.

Your rights

Under POPIA you have the right to access, correct or delete your personal information, and to object to its processing. To exercise these rights, contact us at info@brotein.co.za.

Data retention & security

We keep personal information only as long as necessary to fulfil the purposes described here or as required by law, and we use reasonable technical and organisational measures to protect it.

Contact

Questions about this policy? Email info@brotein.co.za or message us on WhatsApp at +27 63 168 4599.

Last updated 6 July 2026. We process your personal information in line with South Africa's Protection of Personal Information Act (POPIA).

Brotein ("we", "us") respects your privacy and is committed to protecting your personal information in line with South Africa's Protection of Personal Information Act (POPIA).

Information we collect

Order information: name, email, phone, and delivery address used to process and fulfil your orders.
Payment information: processed securely by Paystack. We never see or store your full card details.
Marketing: your email address if you subscribe to our newsletter (you can opt out at any time).
Usage data: basic analytics to understand how the site is used and improve it.
Campaign attribution: when you arrive from an ad or campaign link, we store the campaign parameters in a first-party cookie for up to 30 days so we can attribute an eventual order to the campaign that brought you here. This is never sold or used to track you across other sites.

How we use your information

To process orders, arrange delivery and provide customer support.
To send order confirmations and shipping updates.
To send marketing communications where you have opted in.
To detect, prevent and address fraud or technical issues.

Sharing your information

Your rights

Under POPIA you have the right to access, correct or delete your personal information, and to object to its processing. To exercise these rights, contact us at info@brotein.co.za.

Data retention & security

We keep personal information only as long as necessary to fulfil the purposes described here or as required by law, and we use reasonable technical and organisational measures to protect it.

Contact

Questions about this policy? Email info@brotein.co.za or message us on WhatsApp at +27 63 168 4599.

Last updated 6 July 2026. We process your personal information in line with South Africa's Protection of Personal Information Act (POPIA).

Privacy Policy

Information we collect

How we use your information

Sharing your information

Your rights

Data retention & security

Contact

Privacy Policy

Information we collect

How we use your information

Sharing your information

Your rights

Data retention & security

Contact